Refund policy

At Mauvai Store, we want you to feel confident and satisfied with your purchase. If you are not completely satisfied with your order, we offer a 30-day return period under the conditions outlined below.

30-Day Return Policy

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original condition.
Include its original packaging and any accessories or components supplied with the item.
Be accompanied by proof of purchase or a valid order number.

Jewelry should be handled carefully to maintain its original condition.

Items that have been damaged, altered, or excessively worn after delivery may not qualify for a return, except where the issue is due to a defect or an error on our part.

How to Request a Return

To initiate a return, please contact us at:

Email: info@mauvaistore.us

Please include:

Your order number.
The item you wish to return.
The reason for your return.
Photographs, if the item is damaged, defective, or incorrect.

Please contact us before sending any item back. We will review your request and provide return instructions.

Returns sent without prior communication may experience processing delays.

Return Shipping

Customers are generally responsible for return shipping costs for returns due to personal preference, incorrect selection, or other reasons not caused by Mauvai Store.

If an item is defective, damaged upon arrival, or incorrect due to an error on our part, please contact us before arranging a return. We will review the situation and provide appropriate assistance, including return shipping arrangements where applicable.

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of items sent without tracking.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to the original payment method.

Refunds will generally be processed within 5–10 business days after approval. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

If a refund is delayed, please check with your payment provider before contacting us.

Refund Amount

Approved refunds will cover the eligible returned merchandise.

Original shipping charges are generally non-refundable for returns due to personal preference or other reasons not caused by Mauvai Store.

If your order was incorrect, defective, or damaged due to our error, we will review the applicable refund or replacement options, including relevant shipping charges.

Any refund required by applicable law will be handled in accordance with that law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and a description of the issue. Photographs may be requested to help us evaluate the situation.

We will work with you to determine an appropriate resolution, which may include a replacement, refund, or return.

Exchanges

If you would like to exchange an item for another style or product, please contact us at info@mauvaistore.us.

Exchanges are subject to product availability. If an exchange cannot be arranged, you may request a return under our 30-day return policy.

Order Cancellations

Orders may be cancelled before they have been processed or shipped, subject to our Order Policy.

If an order has already been dispatched, it cannot be cancelled through the order system. You may instead request a return after delivery.

Contact Us

For any return or refund questions, please contact: