Shipping policy

At Mauvai Store, we are committed to providing a reliable and convenient shipping experience for every order.

Please review our shipping information below before placing your order.

Shipping Fee

We offer a standard shipping rate of:

$5.65 per order

The applicable shipping fee will be displayed at checkout before you complete your purchase.

Any additional charges, including applicable taxes, will be shown during checkout where required.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Processing includes order verification, preparation, packaging, and fulfillment.

Business days exclude weekends and public holidays.

Please note that order processing time is separate from shipping transit time.

Shipping and Delivery Time

Our estimated shipping transit time is:

5–8 business days

This estimate begins after your order has been processed and dispatched.

The total estimated delivery time is therefore approximately 6–10 business days from the time your order is placed, excluding weekends and public holidays.

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

Order Tracking

When tracking information is available, we will send a shipping confirmation email containing your tracking details.

Please allow time for the carrier's tracking system to update after dispatch.

If your tracking information has not updated for several business days, please contact us at info@mauvaistore.us.

Shipping Address

Please ensure that your shipping address is complete and accurate when placing your order.

Mauvai Store is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided at checkout.

If you need to correct your address, please contact us immediately. Address changes may not be possible after an order has been processed or dispatched.

Delayed or Missing Packages

Although we strive to deliver orders within the estimated timeframe, occasional delays may occur due to carrier operations, severe weather, holidays, or other unexpected circumstances.

If your order has not arrived within the estimated delivery period, please contact us.

We will review the tracking information and assist you in determining the next appropriate steps.

If a package is confirmed lost or otherwise undelivered, we will work with you to resolve the issue in accordance with applicable laws and our order policies.